Why can't I find my workspace in search?

Short answer

The workspace search shows only active records explicitly classified for the Workspace Directory. Search by the official workspace name; owner names, employee names, email addresses, and workspace slugs are not indexed.

Learn moreHow do I open my ORCHESTRIS workspace?How do I set up workspace branding?

Search tips

  • Enter the official workspace or company name shown by your workspace administrator.
  • The directory intentionally does not search owner names, employee names, email addresses, or workspace slugs.
  • Try a shorter portion of the official workspace name if you are unsure of the complete spelling.
Learn moreHow do I set up workspace branding?How do I open my ORCHESTRIS workspace?

Admin checks

  • In the ORCHESTRIS owner dashboard, open Workspace Accounts and select the account.
  • Set Directory Classification to Workspace – show in login search.
  • Confirm the account is active, not archived, and has an assigned workspace user.
  • Save the workspace account, then search again using only its Workspace / Company Name.
Learn moreHow do I set up workspace branding?How do I open my ORCHESTRIS workspace?

When to contact support

  • Contact support if the record is active, classified as a Workspace Directory record, has an assigned user, and still cannot be found by its workspace name.
Learn moreHow do I open my ORCHESTRIS workspace?How do I set up workspace branding?

Related articles

How do I open my ORCHESTRIS workspace?Learn moreHow do I set up workspace branding?Learn more

Last updated for ORCHESTRIS 2.0.34.