Why can't I find my workspace in search?

Short answer

If a workspace does not appear in search, it may be archived, inactive, misspelled, or using a different company name than the one you typed.

Learn moreHow do I open my ORCHESTRIS workspace?How do I set up workspace branding?

Search tips

  • Try the company name, display name, or a shorter version of the name.
  • Avoid punctuation and extra words if the workspace name has recently changed.
  • Ask the workspace admin which name should be used for login search.
Learn moreHow do I set up workspace branding?How do I open my ORCHESTRIS workspace?

Admin checks

  • Confirm the workspace is active and not archived.
  • Review the workspace branding name and company name because those fields help search and route the workspace.
  • If testing multiple workspaces, log out fully before opening a different workspace.
Learn moreHow do I set up workspace branding?How do I open my ORCHESTRIS workspace?

When to contact support

  • Contact support if the workspace appears active in the owner admin but still cannot be found from the public workspace search screen.
Learn moreHow do I open my ORCHESTRIS workspace?How do I set up workspace branding?

Related articles

How do I open my ORCHESTRIS workspace?Learn moreHow do I set up workspace branding?Learn more

Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.