What should I do if Spotify search is slow or unavailable?

Short answer

If Spotify search is slow or unavailable, use manual song entry for the event and have the workspace admin reconnect Spotify when they can.

Learn moreHow do I connect Spotify to ORCHESTRIS?How do suggested Spotify playlists work on timeline cards?

During an event or planning session

  • Use manual song entry so planning can continue even if Spotify search is unavailable.
  • Add artist, song title, and a link when possible so staff can find the correct version later.
Learn moreHow do suggested Spotify playlists work on timeline cards?How do I connect Spotify to ORCHESTRIS?

Workspace admin checks

  • Reconnect Spotify from the workspace admin account area if the connection needs reauthorization.
  • Verify the workspace admin is the account connected to Spotify because guests and hosts do not connect their own Spotify accounts for ORCHESTRIS search.
Learn moreHow do I connect Spotify to ORCHESTRIS?How do suggested Spotify playlists work on timeline cards?

Third-party reliability

  • Spotify availability and account-specific authorization can change outside ORCHESTRIS.
  • Use Spotify's official documentation for account or developer-platform status details.

Official third-party resources

ORCHESTRIS links to official third-party documentation for setup details so vendor-specific guidance stays current.

Related articles

How do I connect Spotify to ORCHESTRIS?Learn moreHow do suggested Spotify playlists work on timeline cards?Learn more

Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.