Why can't a guest request songs?

Short answer

Guests can request songs only when guest access is enabled, the event is active, and the planning card is both guest-visible and song-enabled.

Learn moreHow do clients and guests request songs?What can a guest do in an event?

What to check

  • Guest requests are turned on for the event.
  • The guest is using the guest link.
  • The card is marked so guests can view it.
  • Song selection is turned on for that card.
  • The event is not locked in a way that blocks guest input.
Learn moreWhat can a guest do in an event?How do clients and guests request songs?

Spotify is not required

  • If Spotify search is unavailable, guests should still be able to use manual song entry when the card allows song requests.
  • Manual entries are useful for remixes, private edits, live versions, or songs that do not appear in search.
Learn moreHow do clients and guests request songs?What should I do if Spotify search is slow or unavailable?

What to report

  • Send the event name, card name, role, and whether the Spotify search, manual input, or entire song section is missing.
Learn moreHow do clients and guests request songs?What should I do if Spotify search is slow or unavailable?

Related articles

How do clients and guests request songs?Learn moreWhat can a guest do in an event?Learn moreWhat should I do if Spotify search is slow or unavailable?Learn more

Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.