How do I reset or change account access?

Short answer

Workspace admins can update account information and send a new magic or reset link when someone needs to create credentials, change access, or recover login access.

Learn moreHow do I open my ORCHESTRIS workspace?How do staff members accept an invite and access events?

When to send a reset link

  • Send a reset link when a staff member, host, or guest cannot log in or needs to create credentials for the first time.
Learn moreHow do staff members accept an invite and access events?

Repeat users

  • Whenever possible, assign an existing user to multiple events instead of creating a new account for each event.

If email does not arrive

  • Check spam or junk first.
  • Confirm the email address is spelled correctly.
  • Ask the workspace admin to resend the link after verifying the account information.

Related articles

How do I open my ORCHESTRIS workspace?Learn moreHow do staff members accept an invite and access events?Learn more

Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.