Category: Music & Spotify

ORCHESTRIS support articles for Music & Spotify.

  • Where do I view the song list?

    Where do I view the song list?

    Where do I view the song list?

    Short answer

    Song lists can be reviewed from the event planning areas where music is enabled, including guest requests when the event allows guest song submissions.

    Top requested songs

    • The guest request area should show the top requested songs first so staff can quickly identify the strongest requests.

    All requests

    • The complete request list should remain available below the top songs and can be sorted by most requested, artist A-Z, or song A-Z.

    Who can remove requests

    • Users may remove their own song inputs where the portal allows it, but they should not remove requests submitted by other guests.

    Related articles

    How do clients and guests request songs?How do I connect Spotify to ORCHESTRIS?

    Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.

  • How do I connect Spotify to ORCHESTRIS?

    How do I connect Spotify to ORCHESTRIS?

    How do I connect Spotify to ORCHESTRIS?

    Short answer

    Spotify is connected by the workspace admin so ORCHESTRIS can search songs and show the playlists selected for song-enabled timeline cards.

    What ORCHESTRIS uses Spotify for

    • Searching Spotify tracks from song-enabled cards.
    • Loading workspace-admin playlists so template cards can suggest specific playlists.
    • Refreshing Spotify access in the background after the workspace admin connects.

    Third-party setup guidance

    • For Spotify developer setup or account-specific troubleshooting, use Spotify's official documentation so the steps stay current.
    • Do not paste Spotify secrets into browser-side JavaScript or share them with clients, guests, or staff.

    If search fails

    • Reconnect Spotify from the workspace admin account area.
    • Confirm the ORCHESTRIS owner-level Spotify app settings are valid.
    • If the issue continues, send the failed search wording and workspace name to support.

    Official third-party resources

    ORCHESTRIS links to official third-party documentation for setup details so vendor-specific guidance stays current.

    Related articles

    How do clients and guests request songs?Where do I view the song list?

    Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.

  • How do clients and guests request songs?

    How do clients and guests request songs?

    How do clients and guests request songs?

    Short answer

    Song requests live inside song-enabled planning cards. Users can search Spotify when connected, choose from suggested playlists, or use manual entry when a song is not available through Spotify.

    Where song requests appear

    • Song controls only appear on cards where song selection has been turned on.
    • Selected songs should save directly on the card so the planning flow does not depend on a separate submit button.

    Manual songs

    • Use manual entry for songs that do not appear in Spotify search, special edits, remixes, live versions, or private tracks.
    • Add a link when possible so staff can find the correct version later.

    Guest song voting

    • Guests can see other guest requests where enabled and heart a song to count it as their own request.
    • The guest requests view should show top requested songs first, then the full list with sorting options.

    Related articles

    How do I connect Spotify to ORCHESTRIS?Where do I view the song list?

    Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.