Category: Troubleshooting

ORCHESTRIS support articles for Troubleshooting.

  • How do I contact ORCHESTRIS support?

    How do I contact ORCHESTRIS support?

    How do I contact ORCHESTRIS support?

    Short answer

    Use Trish first for help-center answers. If Trish cannot answer, send the question to support so the team can review it and improve the knowledge base.

    Best way to ask

    • Include what you were trying to do, the page you were on, the workspace or event involved, and what happened instead.

    Unanswered Trish questions

    • If Trish cannot find an answer, choose the send-to-support option. ORCHESTRIS should log the question for the owner team and send an email notification to support.

    Why this matters

    • Every unanswered question helps build a stronger support article so the next person can get an immediate answer.

    Related articles

    Why am I missing a button or page?

    Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.

  • Why am I missing a button or page?

    Why am I missing a button or page?

    Why am I missing a button or page?

    Short answer

    A missing button or page usually means the feature is turned off, the user role does not have access, the event does not have that add-on assigned, or the workspace plan does not include that area.

    Common causes

    • The event has no assigned photobooth, so the Photos or Photobooth tab may stay hidden.
    • Guest requests may be switched off for the event.
    • The user may be logged into the wrong workspace or role.
    • Some beta modules may not be enabled for that workspace plan yet.

    What to check first

    • Refresh the page.
    • Confirm the correct workspace is selected.
    • Ask the workspace admin to verify feature access and event assignment.
    • If the issue continues, send the page URL and a short description to support.

    Related articles

    How do host and guest links work?How do I contact ORCHESTRIS support?

    Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.