Troubleshooting
Missing buttons, access problems, support requests, and known issue triage.
Troubleshooting articles
Missing buttons, access problems, support requests, and known issue triage.
Missing Access3 articles
Why am I missing a button or page?A missing button or page usually means the feature is turned off, the user role does not have access, the event does not have that add-on assigned, or the workspace plan does not include that area.For Workspace admins, Staff, Hosts, Guests, App ownerWhy can't I edit a planning card?A planning card may be locked, not assigned to your role, hidden from guests, or part of an event status that limits editing.For Hosts, Guests, Staff, Workspace adminsWhat should I do if a page looks wrong in dark mode?If a dark-mode page shows white containers, unreadable text, or mismatched card backgrounds, report the page, role, and screen size so the styling can be corrected.For Workspace admins, Staff, Hosts, Guests, App owner
Contact Support2 articles
How do I contact ORCHESTRIS support?Use Trish first for help-center answers. If Trish cannot answer, send the question to support so the team can review it and improve the knowledge base.For Workspace admins, Staff, Hosts, Guests, App ownerWhat information should I include in a support request?Include your workspace, role, page URL, what you expected, what happened, and any exact error text so support can reproduce the issue quickly.For Workspace admins, Staff, Hosts, Guests, App owner