What should I do if an event or timeline change does not save?

Short answer

If an event, timeline card, question, note, or song does not save, pause before refreshing, click or tap out of the field once, then check whether the change appears on another view.

Learn moreHow do I edit an event timeline?How do hosts and guests use the planning portal?

Expected save behavior

  • Most ORCHESTRIS fields should blur-save when you click or tap out of the field.
  • The screen should not jump to the top or reload just because a field saved.
  • Card data should remain in place after refreshing.
Learn moreHow do I edit an event timeline?How do hosts and guests use the planning portal?

Quick checks

  • Click or tap outside the field once.
  • Wait a moment for any retry status to clear.
  • Refresh only after giving the save action time to finish.
  • Check the same event from the workspace admin side when a host or guest entry seems missing.
Learn moreHow do hosts and guests use the planning portal?How do I edit an event timeline?

What to report

  • Field type
  • Card name
  • Role
  • Event name
  • Exact value that disappeared
  • Whether the issue happened after pressing save, clicking out, dragging, or refreshing
Learn moreWhat information should I include in a support request?How do I edit an event timeline?

Related articles

How do I edit an event timeline?Learn moreHow do hosts and guests use the planning portal?Learn moreWhat information should I include in a support request?Learn more

Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.