What information should I include in a support request?

Short answer

Include your workspace, role, page URL, what you expected, what happened, and any exact error text so support can reproduce the issue quickly.

Learn moreHow do I contact ORCHESTRIS support?Why am I missing a button or page?

Include context

  • Workspace name
  • Your role, such as workspace admin, staff, host, guest, or app owner
  • The event name if the issue is event-specific
  • The page URL or the tab where the issue occurred
Learn moreWhy am I missing a button or page?

Describe the issue

  • What you were trying to do
  • What you expected to happen
  • What actually happened
  • Any exact error message, loading behavior, or missing button
Learn moreWhy am I missing a button or page?

Helpful attachments

  • Screenshots are useful for visual issues.
  • Short screen recordings are useful for scrolling, mobile, drag-and-drop, and save behavior issues.
  • Do not include passwords or private API keys in screenshots.

Related articles

How do I contact ORCHESTRIS support?Learn moreWhy am I missing a button or page?Learn more

Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.