What should I do if a timeline card does not open on mobile?

Short answer

If a mobile timeline card does not open, refresh the page, try another card, and report the role, device, event, and whether the page stopped accepting taps afterward.

Learn moreHow does mobile card navigation work?How do hosts and guests use the planning portal?

Quick checks

  • Refresh the event page.
  • Try another card in the same timeline.
  • Try opening the same card on desktop if available.
  • Confirm the card is visible to your role.
Learn moreWhat information should I include in a support request?

What should happen

  • On smaller screens, opening a card should move to a focused card detail view or open a clean mobile-friendly card panel.
  • The back control should be reachable below the phone camera and status area.
  • The page behind the card should not scroll while the card is open.
Learn moreHow does mobile card navigation work?

What to report

  • Device model
  • Browser or app
  • Role
  • Event name
  • Card name
  • Whether tapping stopped working after the card failed to open

Related articles

How does mobile card navigation work?Learn moreHow do hosts and guests use the planning portal?Learn moreWhat information should I include in a support request?Learn more

Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.