How do I report beta feedback from the portal?

Short answer

Use Trish or the report-a-problem area to describe what happened, where it happened, and what you expected so the ORCHESTRIS team can reproduce the issue.

Learn moreWhat happens when Trish cannot answer?What information should I include in a support request?

What to include

  • Your role
  • Workspace name
  • Event name if relevant
  • Page URL
  • Device or browser
  • What you clicked
  • What happened
  • What you expected
Learn moreWhat information should I include in a support request?

When to use Trish

  • Ask Trish first when the issue may already have a help-center answer.
  • If Trish cannot answer, choose the send-to-support option so the unanswered question is logged and emailed to support.
Learn moreWhat happens when Trish cannot answer?

When to use report-a-problem

  • Use the report tool for visual bugs, broken buttons, save failures, layout issues, or workflows that need a product change instead of a support answer.
Learn moreWhat should beta testers report first?

Related articles

What happens when Trish cannot answer?Learn moreWhat information should I include in a support request?Learn moreWhat should beta testers report first?Learn more

Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.