How do I reset or change account access?
Workspace admins can update account information and send a new magic or reset link when someone needs to create credentials, change access, or recover login access.
When to send a reset link
- Send a reset link when a staff member, host, or guest cannot log in or needs to create credentials for the first time.
Repeat users
- Whenever possible, assign an existing user to multiple events instead of creating a new account for each event.
If email does not arrive
- Check spam or junk first.
- Confirm the email address is spelled correctly.
- Ask the workspace admin to resend the link after verifying the account information.
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Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.