Category: Workspace Selection

ORCHESTRIS support articles for Workspace Selection.

  • Why can’t I find my workspace in search?

    Why can’t I find my workspace in search?

    Why can't I find my workspace in search?

    Short answer

    If a workspace does not appear in search, it may be archived, inactive, misspelled, or using a different company name than the one you typed.

    Learn moreHow do I open my ORCHESTRIS workspace?How do I set up workspace branding?

    Search tips

    • Try the company name, display name, or a shorter version of the name.
    • Avoid punctuation and extra words if the workspace name has recently changed.
    • Ask the workspace admin which name should be used for login search.
    Learn moreHow do I set up workspace branding?How do I open my ORCHESTRIS workspace?

    Admin checks

    • Confirm the workspace is active and not archived.
    • Review the workspace branding name and company name because those fields help search and route the workspace.
    • If testing multiple workspaces, log out fully before opening a different workspace.
    Learn moreHow do I set up workspace branding?How do I open my ORCHESTRIS workspace?

    When to contact support

    • Contact support if the workspace appears active in the owner admin but still cannot be found from the public workspace search screen.
    Learn moreHow do I open my ORCHESTRIS workspace?How do I set up workspace branding?

    Related articles

    How do I open my ORCHESTRIS workspace?Learn moreHow do I set up workspace branding?Learn more

    Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.

  • How do I open my ORCHESTRIS workspace?

    How do I open my ORCHESTRIS workspace?

    How do I open my ORCHESTRIS workspace?

    Short answer

    Open ORCHESTRIS, search for your workspace by name or company name, then choose the matching workspace to continue to the correct portal.

    Learn moreHow do I reset or change account access?Why am I missing a button or page?

    When to use this

    • Use this article when someone lands on the ORCHESTRIS entry screen and needs to find the right workspace before logging in.
    Learn moreHow do I reset or change account access?

    How it works

    1. Workspace search uses the saved workspace name and company name, even if the workspace hides that text from the visible header.
    2. After selecting the workspace, the login screen and portal routes are scoped to that workspace.

    If the workspace does not appear

    • Confirm the workspace has not been archived.
    • Check spelling and try the company name instead of the display name.
    • Ask the workspace admin or ORCHESTRIS support to confirm the workspace is active.

    Related articles

    How do I reset or change account access?Learn moreWhy am I missing a button or page?Learn more

    Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.