Category: Spotify Connection

ORCHESTRIS support articles for Spotify Connection.

  • What should I do if Spotify search is slow or unavailable?

    What should I do if Spotify search is slow or unavailable?

    What should I do if Spotify search is slow or unavailable?

    Short answer

    If Spotify search is slow or unavailable, use manual song entry for the event and have the workspace admin reconnect Spotify when they can.

    Learn moreHow do I connect Spotify to ORCHESTRIS?How do suggested Spotify playlists work on timeline cards?

    During an event or planning session

    • Use manual song entry so planning can continue even if Spotify search is unavailable.
    • Add artist, song title, and a link when possible so staff can find the correct version later.
    Learn moreHow do suggested Spotify playlists work on timeline cards?How do I connect Spotify to ORCHESTRIS?

    Workspace admin checks

    • Reconnect Spotify from the workspace admin account area if the connection needs reauthorization.
    • Verify the workspace admin is the account connected to Spotify because guests and hosts do not connect their own Spotify accounts for ORCHESTRIS search.
    Learn moreHow do I connect Spotify to ORCHESTRIS?How do suggested Spotify playlists work on timeline cards?

    Third-party reliability

    • Spotify availability and account-specific authorization can change outside ORCHESTRIS.
    • Use Spotify's official documentation for account or developer-platform status details.

    Official third-party resources

    ORCHESTRIS links to official third-party documentation for setup details so vendor-specific guidance stays current.

    Related articles

    How do I connect Spotify to ORCHESTRIS?Learn moreHow do suggested Spotify playlists work on timeline cards?Learn more

    Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.

  • How do I connect Spotify to ORCHESTRIS?

    How do I connect Spotify to ORCHESTRIS?

    How do I connect Spotify to ORCHESTRIS?

    Short answer

    Spotify is connected by the workspace admin so ORCHESTRIS can search songs and show the playlists selected for song-enabled timeline cards.

    Learn moreHow do clients and guests request songs?Where do I view the song list?

    What ORCHESTRIS uses Spotify for

    • Searching Spotify tracks from song-enabled cards.
    • Loading workspace-admin playlists so template cards can suggest specific playlists.
    • Refreshing Spotify access in the background after the workspace admin connects.
    Learn moreHow do clients and guests request songs?

    Third-party setup guidance

    • For Spotify developer setup or account-specific troubleshooting, use Spotify's official documentation so the steps stay current.
    • Do not paste Spotify secrets into browser-side JavaScript or share them with clients, guests, or staff.
    Learn moreHow do clients and guests request songs?

    If search fails

    • Reconnect Spotify from the workspace admin account area.
    • Confirm the ORCHESTRIS owner-level Spotify app settings are valid.
    • If the issue continues, send the failed search wording and workspace name to support.

    Official third-party resources

    ORCHESTRIS links to official third-party documentation for setup details so vendor-specific guidance stays current.

    Related articles

    How do clients and guests request songs?Learn moreWhere do I view the song list?Learn more

    Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.