Troubleshooting
Missing buttons, access problems, support requests, and known issue triage.
Troubleshooting articles
Missing buttons, access problems, support requests, and known issue triage.
Missing Access3 articles
Why am I missing a button or page?A missing button or page usually means the feature is turned off, the user role does not have access, the event does not have that add-on assigned, or the workspace plan does not include that area.For Workspace admins, Staff, Hosts, Guests, App ownerWhy can't I edit a planning card?A planning card may be locked, not assigned to your role, hidden from guests, or part of an event status that limits editing.For Hosts, Guests, Staff, Workspace adminsWhat should I do if a page looks wrong in dark mode?If a dark-mode page shows white containers, unreadable text, or mismatched card backgrounds, report the page, role, and screen size so the styling can be corrected.For Workspace admins, Staff, Hosts, Guests, App owner
Contact Support5 articles
How do I contact ORCHESTRIS support?Use Trish first for help-center answers. If Trish cannot answer, send the question to support so the team can review it and improve the knowledge base.For Workspace admins, Staff, Hosts, Guests, App ownerWhat information should I include in a support request?Include your workspace, role, page URL, what you expected, what happened, and any exact error text so support can reproduce the issue quickly.For Workspace admins, Staff, Hosts, Guests, App ownerWhat happens when Trish cannot answer?When Trish cannot find a confident answer, you can open related support articles or send the unanswered question to ORCHESTRIS support for review.For Workspace admins, Staff, Hosts, Guests, App ownerWhat should beta testers report first?Beta testers should prioritize access problems, save failures, broken buttons, confusing workflows, mobile layout issues, and anything that blocks completing a real event.For Workspace admins, Staff, Hosts, Guests, App ownerHow do I report beta feedback from the portal?Use Trish or the report-a-problem area to describe what happened, where it happened, and what you expected so the ORCHESTRIS team can reproduce the issue.For Workspace admins, Staff, Hosts, Guests, App owner
General Troubleshooting3 articles
How do dark mode and display preferences work?Dark mode and display preferences should be controlled from the account menu so each user can adjust their own portal experience without changing workspace data.For Workspace admins, Staff, Hosts, Guests, App ownerWhat should I do if a timeline card does not open on mobile?If a mobile timeline card does not open, refresh the page, try another card, and report the role, device, event, and whether the page stopped accepting taps afterward.For Workspace admins, Staff, Hosts, GuestsWhat should I do if an event or timeline change does not save?If an event, timeline card, question, note, or song does not save, pause before refreshing, click or tap out of the field once, then check whether the change appears on another view.For Workspace admins, Staff, Hosts, Guests