Author: Codex

  • How do I contact ORCHESTRIS support?

    How do I contact ORCHESTRIS support?

    How do I contact ORCHESTRIS support?

    Short answer

    Use Trish first for help-center answers. If Trish cannot answer, send the question to support so the team can review it and improve the knowledge base.

    Learn moreWhy am I missing a button or page?

    Best way to ask

    • Include what you were trying to do, the page you were on, the workspace or event involved, and what happened instead.
    Learn moreWhy am I missing a button or page?

    Unanswered Trish questions

    • If Trish cannot find an answer, choose the send-to-support option. ORCHESTRIS should log the question for the owner team and send an email notification to support.

    Why this matters

    • Every unanswered question helps build a stronger support article so the next person can get an immediate answer.

    Related articles

    Why am I missing a button or page?Learn more

    Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.

  • Why am I missing a button or page?

    Why am I missing a button or page?

    Why am I missing a button or page?

    Short answer

    A missing button or page usually means the feature is turned off, the user role does not have access, the event does not have that add-on assigned, or the workspace plan does not include that area.

    Learn moreHow do host and guest links work?How do I contact ORCHESTRIS support?

    Common causes

    • The event has no assigned photobooth, so the Photos or Photobooth tab may stay hidden.
    • Guest requests may be switched off for the event.
    • The user may be logged into the wrong workspace or role.
    • Some beta modules may not be enabled for that workspace plan yet.
    Learn moreHow do host and guest links work?

    What to check first

    • Refresh the page.
    • Confirm the correct workspace is selected.
    • Ask the workspace admin to verify feature access and event assignment.
    • If the issue continues, send the page URL and a short description to support.
    Learn moreHow do I contact ORCHESTRIS support?

    Related articles

    How do host and guest links work?Learn moreHow do I contact ORCHESTRIS support?Learn more

    Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.

  • How do I add ORCHESTRIS to my phone home screen?

    How do I add ORCHESTRIS to my phone home screen?

    How do I add ORCHESTRIS to my phone home screen?

    Short answer

    Open your ORCHESTRIS workspace in your phone browser and use your browser's built-in add-to-home-screen option so the portal opens more like an app during beta.

    Learn moreHow do I open my ORCHESTRIS workspace?How do hosts and guests use the planning portal?

    Why use this

    • The PWA-style portal is useful during beta when someone is testing from a browser instead of the native mobile app.

    Device-specific instructions

    • Use the official Apple or Chrome instructions for the exact browser steps, because those menus can change by operating system version.

    After adding it

    • Open ORCHESTRIS from the home screen icon and log into the correct workspace. The app should keep mobile spacing, safe areas, and card views in mind.
    Learn moreHow do I open my ORCHESTRIS workspace?

    Official third-party resources

    ORCHESTRIS links to official third-party documentation for setup details so vendor-specific guidance stays current.

    Related articles

    How do I open my ORCHESTRIS workspace?Learn moreHow do hosts and guests use the planning portal?Learn more

    Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.

  • How do hosts and guests use the planning portal?

    How do hosts and guests use the planning portal?

    How do hosts and guests use the planning portal?

    Short answer

    Hosts and guests open their assigned event, use the Planning tab to complete enabled cards, and rely on blur-save fields so answers save as they work.

    Learn moreHow do host and guest links work?How do clients and guests request songs?

    Planning cards

    • Cards show the planning information, questions, notes, and song controls that have been enabled for that event.
    • On smaller screens, opening a card should move into a focused card view with a clear back control.
    Learn moreHow do clients and guests request songs?How do host and guest links work?

    Editing rules

    • Descriptions from templates or admins should not be editable by hosts or guests.
    • Notes only appear when notes are enabled on the card.
    • Locked cards cannot be changed by hosts or guests.
    Learn moreHow do clients and guests request songs?

    Saving

    • Answer fields should save when the user clicks or taps out of the field. The portal should not require a separate submit-planning button.

    Related articles

    How do host and guest links work?Learn moreHow do clients and guests request songs?Learn more

    Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.

  • How do I assign staff to an event?

    How do I assign staff to an event?

    How do I assign staff to an event?

    Short answer

    Workspace admins assign staff from the event people area by choosing the needed staff type and selecting the matching team members for the event.

    Learn moreHow do staff members accept an invite and access events?How do I create an event?

    Staff types

    • Staff lists should filter by the role or staff type assigned to each team member so the event assignment process stays clean.

    Repeat assignments

    • Existing users should be assigned to new events instead of receiving duplicate accounts.

    Portal access

    • Assigned staff should see the event in their portal after the assignment is saved.
    Learn moreHow do staff members accept an invite and access events?How do I create an event?

    Related articles

    How do staff members accept an invite and access events?Learn moreHow do I create an event?Learn more

    Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.

  • Where do photobooth photos live after an event?

    Where do photobooth photos live after an event?

    Where do photobooth photos live after an event?

    Short answer

    Photobooth photos should remain connected to the event gallery so workspace admins, assigned staff, hosts, and guests can access the correct event photos without browsing unrelated WordPress media.

    Learn moreHow do I create and launch a photobooth?

    Admin access

    • Workspace admins should be able to review photos from the event, remove a photo from display, or delete test photos before an event starts.
    Learn moreHow do I create and launch a photobooth?

    Host and guest access

    • Hosts and guests should use the event Photos tab or gallery link to view and download event photos they are allowed to access.
    Learn moreHow do I create and launch a photobooth?

    Archiving

    • Photobooths that have already been used should move to the archived photobooth area while keeping the event gallery available from the event.
    Learn moreHow do I create and launch a photobooth?

    Related articles

    How do I create and launch a photobooth?Learn more

    Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.

  • How do I create and launch a photobooth?

    How do I create and launch a photobooth?

    How do I create and launch a photobooth?

    Short answer

    Create a photobooth from the workspace photobooth area, link it to an event, then launch it from the event when it is time to use the live display or guest capture link.

    Learn moreWhere do photobooth photos live after an event?How do host and guest links work?

    Setup basics

    • Create the photobooth and link it to the event that will use it.
    • Set the background image, QR code placement and size, text, border options, and live display behavior.
    Learn moreWhere do photobooth photos live after an event?

    Live display

    • The live display is designed for full-screen event use, including vertical TV displays.
    • New photos should enter the rotation without manually refreshing the display.
    Learn moreWhere do photobooth photos live after an event?

    Access from events

    • Workspace admins and assigned staff should be able to open the linked photobooth from the event.
    • Hosts and guests should see event photos from the Photos tab when photos are available.
    Learn moreWhere do photobooth photos live after an event?

    Related articles

    Where do photobooth photos live after an event?Learn moreHow do host and guest links work?Learn more

    Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.