Category: Missing Access

ORCHESTRIS support articles for Missing Access.

  • What should I do if a page looks wrong in dark mode?

    What should I do if a page looks wrong in dark mode?

    What should I do if a page looks wrong in dark mode?

    Short answer

    If a dark-mode page shows white containers, unreadable text, or mismatched card backgrounds, report the page, role, and screen size so the styling can be corrected.

    Learn moreWhat information should I include in a support request?Why am I missing a button or page?

    What to look for

    • White boxes inside a dark-mode page
    • White text on white backgrounds
    • Inputs or cards using old styles
    • Modal or lightbox backgrounds that do not match the rest of the portal
    Learn moreWhy am I missing a button or page?

    Quick checks

    • Refresh the page.
    • Confirm dark mode is enabled from the account menu if your portal supports the toggle.
    • Check whether the issue happens on desktop, mobile, or both.
    Learn moreWhat information should I include in a support request?

    Report details

    • Send the role, page URL, tab name, and a screenshot if possible.
    • Visual-only fixes may not need a new support article unless the feature behavior changes.
    Learn moreWhat information should I include in a support request?Why am I missing a button or page?

    Related articles

    What information should I include in a support request?Learn moreWhy am I missing a button or page?Learn more

    Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.

  • Why can’t I edit a planning card?

    Why can’t I edit a planning card?

    Why can't I edit a planning card?

    Short answer

    A planning card may be locked, not assigned to your role, hidden from guests, or part of an event status that limits editing.

    Learn moreHow do hosts and guests use the planning portal?How do event lock dates and statuses work?

    Common reasons

    • The workspace admin locked the card.
    • The event is pending or locked.
    • The card allows guests to view it but does not allow guest input.
    • The card feature, such as questions, notes, or songs, may not be enabled.
    Learn moreHow do event lock dates and statuses work?How do hosts and guests use the planning portal?

    What to check

    • Look for whether the card has questions, songs, or notes enabled.
    • Ask the workspace admin or assigned staff to confirm whether the card should be editable.
    • Refresh the page if a card appears blank or does not open correctly.
    Learn moreHow do hosts and guests use the planning portal?

    Expected behavior

    • Descriptions added by templates or admins may be view-only for hosts and guests.
    • Response fields should blur-save when editing is allowed.
    Learn moreHow do hosts and guests use the planning portal?

    Related articles

    How do hosts and guests use the planning portal?Learn moreHow do event lock dates and statuses work?Learn more

    Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.

  • Why am I missing a button or page?

    Why am I missing a button or page?

    Why am I missing a button or page?

    Short answer

    A missing button or page usually means the feature is turned off, the user role does not have access, the event does not have that add-on assigned, or the workspace plan does not include that area.

    Learn moreHow do host and guest links work?How do I contact ORCHESTRIS support?

    Common causes

    • The event has no assigned photobooth, so the Photos or Photobooth tab may stay hidden.
    • Guest requests may be switched off for the event.
    • The user may be logged into the wrong workspace or role.
    • Some beta modules may not be enabled for that workspace plan yet.
    Learn moreHow do host and guest links work?

    What to check first

    • Refresh the page.
    • Confirm the correct workspace is selected.
    • Ask the workspace admin to verify feature access and event assignment.
    • If the issue continues, send the page URL and a short description to support.
    Learn moreHow do I contact ORCHESTRIS support?

    Related articles

    How do host and guest links work?Learn moreHow do I contact ORCHESTRIS support?Learn more

    Last updated for the ORCHESTRIS 2.0 support knowledge-base rollout.